Adobe Reader crashing after launching on iPad

[lemon808]

Hi All, 

It was working fine until today. Adobe Reader keeps crashing only 3 seconds after launching on iPad. I checked my iPad it is on iOS 18.5 which is the latest. Adobe Reader app is also the latest version as of today. I tried restarting iPad and also uninstall Adobe Reader (without deleting files) but none worked. 

My biggest concern is loosing all the files (not everything is saved on cloud). Please help. 

[Tariq Ahmad]

Hello, 

We apologize for the troubled experience. We are aware of Acrobat crashing on iOS devices. You can check the status of the latest updates on this issue here: https://adobe.ly/3HKQ8c5.

Thank you for your continued support.

~Tariq

[LiaGinger8912]

Good afternoon,

I'm also experiencing the same issue with my iPad. I tried to uninstall and reinstall and the same thing keeps happening. Please assist.

[Tariq Ahmad]

Hello, 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

Thank you for your patience and support. 

~Tariq

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]