Adobe Scan files gone after renewal of subscription?

Report · Apr 13, 2022

Hello,

after renewal of subscription all Scans in Document Cloud were gone?

Any idea were they are and if possible how to get them back?

Thank you very much!

Tilo

Report · Apr 14, 2022

Did you renew using the same Adobe ID from your original subscription? If you changed Adobe IDs, they are two separate accounts. Did you allow your subscription to lapse and then renewed? I still don't think Adobe would delete the files if it was within a reasonable amount of time.

Report · Apr 14, 2022

Hi Chad,

yes. Same ID. Got an email that subscription expired and I renewed it with that link attached.
The docs in cloud are still there, only pdf Scan are gone?

Thanks

Report · Apr 15, 2022

Hi @Tilo24035112ir4y

Could you confirm a few details?

1. Do you have any other email that you could have used before to save the scans?

2. Kindly share the email with us in a private message.

Thanks,

Harsh