Adobe Scan files gone after renewal of subscription?

[Tilo24035112ir4y]

Hello,

after renewal of subscription all Scans in Document Cloud were gone?

Any idea were they are and if possible how to get them back?

Thank you very much!

Tilo

[Chad Chelius]

Did you renew using the same Adobe ID from your original subscription? If you changed Adobe IDs, they are two separate accounts. Did you allow your subscription to lapse and then renewed? I still don't think Adobe would delete the files if it was within a reasonable amount of time.

[Tilo24035112ir4y]

Hi Chad,

yes. Same ID. Got an email that subscription expired and I renewed it with that link attached. 
The docs in cloud are still there, only pdf Scan are gone?

 Thanks 

[Harsh Vardhan Pareek]

Hi @Tilo24035112ir4y 

Could you confirm a few details?

1. Do you have any other email that you could have used before to save the scans?

2. Kindly share the email with us in a private message.

Thanks,

Harsh