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after signing, images replaced wit black boxes

New Here ,
Apr 05, 2024 Apr 05, 2024

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Hi,

The issue is Adobe Fill & Sign app on iOS, replace some Arabic text/Images (considered images, in original pdf file) to black boxes; after signing the file and sharing it back

The other text/images having non-white background are kept as is

 

The PDF file generated, through MS-Word and MS-Excel then merging together (2 pages) in one PDF file, using ilovepdf

We have classification tools in the organization, but excluded for the case (I don’t think, it’s the issue); and just mentioning to give full view on the case

The generated PFD file, shows PDF producer as iLovePDF

After signing, the producer is iOS Version 17.4.1 (Build 21E236) Quartz PDFContext

 

How to avoid those black boxes, from replacing the text/images?

Please help

 

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New Here ,
Apr 05, 2024 Apr 05, 2024

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attaching sample of the document before signing and after

both are PDF

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New Here ,
Apr 09, 2024 Apr 09, 2024

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through troubleshooting,

I found 2 solutions, as 

1- print as pdf, instead of saving as

2- change the fonts, to a one which doesn't create the same issue

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Adobe Employee ,
May 29, 2024 May 29, 2024

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Hi @Fahad365599884hv6,

 

Hope you are doing well. Thanks for writing in!

 

Since Adobe Fill & Sign app has been discontinued, would you mind checking the same form with Acrobat Reader Mobile and let us know if it works for you?

 

Also, please see if the app is updated to the latest version.

 

Hope this helps.


-Souvik

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