I just paid for a one year subscription for the android app editing feature. The subscription is showing as active in my android subscriptions account and my card has been charged. However the app continues to show me as a free user and prompts me to subscribe for the feature again. Please give me access to the paid features or atleast give me a refund!
Sorry for the difficulties while restoring your subscription. The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store.
Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app.
For more help refer to: Restore Subscription
Let us know how it works at your end. If you have any further queries please feel free to reach out to us.