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Android - printing of password protected PDF files not possible

Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Since the update to version 21.2xxx, password-protected PDF files can no longer be printed on Android.

The message "The document cannot be printed because it is password-protected" always appears in this case. This means that this app can't used for many corporate requirements.

Can anyone please check this behaviour and and response how this problem can be solved?

Thank you in advance and best regards.

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Android , Print

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New Here ,
Mar 12, 2021 Mar 12, 2021

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If I retype my document will it print. So far I have written a letter I
cannot use. Can I have my money back, and my time. and my equilibrium

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New Here ,
May 23, 2021 May 23, 2021

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I have the same problem. 

How do you fix this?

 

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May 24, 2021 May 24, 2021

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Hi,

 

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Is this an issue with a particular PDF file or with all the PDFs?
  2. Please try with a different PDF file and check.

 

You need to check the document's properties using the desktop application (it cannot be checked using the mobile app). Open the document>Right Click on the document>Document Properties> Security>Printing If its "Allowed" then there should be any problem and if printing isn't "Allowed" then you need to change the document's security settings to be able to print it.

Note: In order to edit the document, you need to be the creator of the document.

 

How to change the security settings-

 

  1. In Adobe Acrobat, choose File > Properties.
  2. Switch to the Security tab.
  3. Besides the Security Method list, click the Change Settings button.
  4. Type the Permissions password in the Enter password box and click OK.
  5. In the Password Security - Settings dialog that appears, you can change or switch off the security settings for the document.
  • Modify the security settings in the Password Security - Settings dialog:
  • To remove all security from the document, disable the Restrict editing and printing of the document. A password will be required in order to change these permission settings. option.
  • To allow copying of text, images, ... select Enable copying of text, images, and other content; to prevent copying, clear the checkbox.
  • To enable document assembly features, from the Changes Allowed list, select Inserting, deleting, and rotating pages; to disable them, select None.

If that doesn't work you can share the document with us via document cloud.

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

 

Regards

Ria

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Community Beginner ,
May 25, 2021 May 25, 2021

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Hello Ria,
many thanks for your response.
Printing is allowed in the settings of my PDF document and only password protection is activated.
Unfortunately, however, printing with the mobile app (Android) is not possible.
I have added a test document with password protection as an attachment (Password = test). If this document is opened with an Android device, the content can be displayed after entering the password.
However, printing is not possible (message: The document cannot be printed because it is password protected).

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May 28, 2021 May 28, 2021

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Hi,

 

Sorry for the delay in response.

 

Are you still experiencing issues in printing a password-protected file?

If yes, please let us know what happens when you try to print a password-protected PDF? Do you get any error messages? If yes, please do share the screenshots. 

Share the application and OS version with us. Also, let us know the exact workflow you follow to print the password-protected file. There is a recently updated Adobe Reader Mobile application Play store. Please make sure you are on an updated version of the application.

 

Latest Adobe Reader Mobile Version for Android: 21.04.1.17706

 

Let us know if you need any help.

 

Regards,

Ria

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Community Expert ,
May 28, 2021 May 28, 2021

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It is not possible with this version of Acrobat Reader.

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Hi Ria & Bernd,

do you know if it is in scope to fix this issue with a next version of the app?

Regards,

Mathias

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New Here ,
May 24, 2023 May 24, 2023

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On my Samsung phone Adobe Acrobat I dont find the file properties nor security tab and this is very frustrating not to be able to print statements

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Community Expert ,
May 24, 2023 May 24, 2023

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It is available in Adobe Acrobat on Windows or Mac.

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Community Beginner ,
May 24, 2023 May 24, 2023

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Unfortunately, this is not possible with mobile devices - and that is what this topic is about. It's really frustrating that Adobe doesn't take action here....

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New Here ,
Apr 25, 2022 Apr 25, 2022

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I am experiencing the same problem on my android phone - it will not print password protected pdfs.  Has anyone found a workaround for this?

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Contributor ,
Apr 25, 2022 Apr 25, 2022

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@Ngozi24182416w94a 

 

Hello,

 

The feature of printing password protected documents is available only on the desktop version of the application for now.

 

Your feedback for the feature matters and you can fill out the below form so that it reaches to our team and they can work on it to implement on the future updates:
Share your feedback on Acrobat DC (uservoice.com)

 

Thanks,

Souvik.

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Community Beginner ,
May 24, 2023 May 24, 2023

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One more small note: if another mobile app is used,printing of a password-protected PDF file is possible. I have already successfully tested this with Foxit PDF Editor. Too bad that Adobe can not implement this feature...

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