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annuler abonnement

New Here ,
Aug 12, 2021 Aug 12, 2021

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lol 69 99 prelevé sur mon compte 1 jour apres ma souscription pour l essai de 7 jours, ça ne fenctionne pas cela me marque erreur vous etes deja inscrip et qiand je veux utiliser les fonctionnalité cela me dis que je ne suis pas abonné. Je me suis desabonné 5 min apres. mais je suis prélevé. merci de procedé au rembourssement dans les plus bref délai. merci.

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Aug 15, 2021 Aug 15, 2021

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Hi @tito95  ,


Hope you are doing well.

 

We are sorry, you're having difficulties. This was a known issue, however we fixed it. Please update your application and you will not face any difficulty further. If issue continues to persist after update please do let us know.

 

You response awaited.

 

For more help: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

Regards 

Ria

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Cela viens également de m'arriver, tu t'es finalement fait rembourser ou pas ? Si oui comment tu as procédé ??

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New Here ,
Jul 02, 2023 Jul 02, 2023

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Bonjour, je souhaite me désabonnée et ne pas etre prelevé mais je lai été en voulant quand meme me desabonnée , comment je peux fire pour etre rembouser et je ne etres prelevé tous les mois ? 

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Adobe Employee ,
Jul 02, 2023 Jul 02, 2023

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Hello @LUCAS308381175v9y,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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