@balanced_reliability2777 if you are saying that you are a paid subscriber, did you buy this on your computer or mobile device? The reason I ask is that your subscription is limited to mobile access only. Also, Adobe cannot manage or upgrade these mobile-only subscriptions because billing is handled by Apple or Google.
But, if you purchased this through adobe.com, you get full access to both desktop and mobile versions of Acrobat; your subscription is managed by Adobe, so you can use it across devices and platforms and you also get access to web-based Acrobat tools and cloud storage.
I am hoping that you bought this through adobe.com, so that you can test this out on the desktop web version.
Try editing the same document in the web version. If it works there, the issue is isolated to the mobile or desktop app.
One thing that did stick out was how you said: "even uninstalled and reinstalled the App & still same issue" — did you do an Adobe Cleaner Tool, that locates and deletes old corrupted files? It helps fix common issues, such as removing outdated Adobe software, cleaning corrupt files, and repairing host files for Adobe server connectivity. Only use Adobe Cleaner from Adobe: https://helpx.adobe.com/ca/download-install/apps/troubleshoot/download-failure/prepare-cc-cleaner-to...
Once you finish running the Cleaner tool, for good measure, clear the history, cookies and cache of your web browser and go back to the Adobe.com and enter the Adobe ID. Download a fresh version from adobe.com, don't use the previous installer as that could be corrupted, and you will go back to spinning circles again!
Once you download a fresh installer, install it. And test it out! Failing that, you might need to roll back a previous version. I would still uninstall that with the cleaner and download an older version (but be careful of security vulnerabilities because of older software!)
2
Replies
@balanced_reliability2777 if you are saying that you are a paid subscriber, did you buy this on your computer or mobile device? The reason I ask is that your subscription is limited to mobile access only. Also, Adobe cannot manage or upgrade these mobile-only subscriptions because billing is handled by Apple or Google.
But, if you purchased this through adobe.com, you get full access to both desktop and mobile versions of Acrobat; your subscription is managed by Adobe, so you can use it across devices and platforms and you also get access to web-based Acrobat tools and cloud storage.
I am hoping that you bought this through adobe.com, so that you can test this out on the desktop web version.
Try editing the same document in the web version. If it works there, the issue is isolated to the mobile or desktop app.
One thing that did stick out was how you said: "even uninstalled and reinstalled the App & still same issue" — did you do an Adobe Cleaner Tool, that locates and deletes old corrupted files? It helps fix common issues, such as removing outdated Adobe software, cleaning corrupt files, and repairing host files for Adobe server connectivity. Only use Adobe Cleaner from Adobe: https://helpx.adobe.com/ca/download-install/apps/troubleshoot/download-failure/prepare-cc-cleaner-to...
Once you finish running the Cleaner tool, for good measure, clear the history, cookies and cache of your web browser and go back to the Adobe.com and enter the Adobe ID. Download a fresh version from adobe.com, don't use the previous installer as that could be corrupted, and you will go back to spinning circles again!
Once you download a fresh installer, install it. And test it out! Failing that, you might need to roll back a previous version. I would still uninstall that with the cleaner and download an older version (but be careful of security vulnerabilities because of older software!)
AdChoices