@gerard_3586 It’s important to know that Adobe doesn’t have access to your Google Play account or billing details, which means they can’t directly verify or activate purchases made through the Play Store. This limitation can sometimes cause confusion when subscriptions don’t sync properly between your Google account and the app.
In the meantime, try restarting your device and opening the app again to refresh the subscription status. Make sure you’re signed into the app with the same Google account used for the purchase. If the issue persists, look for a “Restore Purchase” option in the app’s settings—this can often manually trigger the activation. And if that still doesn’t work, contacting the app’s support team with your Google Play receipt is the best next step. They’ll be able to verify your purchase and help get things working.
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