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Assinei o período gratuito e me cobraram

New Here ,
May 16, 2022 May 16, 2022

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Fiz a assinatura do plano gratuito para assinar apenas 1 documento e pensando que receberia 7 dias grátis me foi cobrado no momento da aquisição. Solicito o cancelamento do valor cobrado pois não era isso que os 7 dias gratuitos insinuavam

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Cancel subscription , Security or signature

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Adobe Employee ,
May 16, 2022 May 16, 2022

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Hi @Lucas24473643m6dh 

 

Sorry for the trouble you are facing. As we can check, you have opted for a monthly plan and we only offer the 7 day free trial for yearly subscriptions. For cancellation and refund kindly check this discussion link and let us know if that helps: https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Thanks,

Harsh

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New Here ,
May 12, 2023 May 12, 2023

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aconteceu o mesmo comigo, fiz a assinatura de 1 mês grátis e na mesma hora veio a fatura no meu cartão, sendo que era 1 mes gratis, fiz o cancelamento e mesmo assim veio e ainda duplicou o valor de 86 para 124 reais e não consigo falar com eles para pedir o reembolso.

 

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Adobe Employee ,
May 19, 2023 May 19, 2023

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Hello @Gustavo29861698xjpg,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Dec 19, 2023 Dec 19, 2023

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Também fiz a assinatura do plano gratuito pensando que receberia 7 dias grátis e fui cobrada no momento da aquisição. Realizei o cancelamento, mas não há informação alguma sobre o valor que me foi cobrado 

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Adobe Employee ,
Dec 20, 2023 Dec 20, 2023

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Hi @Tayana34364944y45b,

 

Would you mind clarifying if the email address registered with the community is where you purchased the subscription?

This would help us understand and investigate the issue on our side.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Dec 20, 2023 Dec 20, 2023

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Yes, it's the same e-mail.

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi @Tayana34364944y45b,

 

The email you mentioned has an active subscription for Acrobat Premium, purchased from the Google Play Store, not canceled.

 

Also, you were charged because you opted for the monthly plan, while a 7-day free trial is available on the annual plan. This information is mentioned when you see the paywall information.

 

Let me know if the screen you saw differed from what I mentioned.

The active plan must be canceled from the Google Play store following their policies.

 

Hope this clarifies the question.

 

-Souvik

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