Assinei o período gratuito e me cobraram

[Lucas24473643m6dh]

Fiz a assinatura do plano gratuito para assinar apenas 1 documento e pensando que receberia 7 dias grátis me foi cobrado no momento da aquisição. Solicito o cancelamento do valor cobrado pois não era isso que os 7 dias gratuitos insinuavam

[Harsh Vardhan Pareek]

Hi @Lucas24473643m6dh 

Sorry for the trouble you are facing. As we can check, you have opted for a monthly plan and we only offer the 7 day free trial for yearly subscriptions. For cancellation and refund kindly check this discussion link and let us know if that helps: https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

Thanks,

Harsh

[Gustavo29861698xjpg]

aconteceu o mesmo comigo, fiz a assinatura de 1 mês grátis e na mesma hora veio a fatura no meu cartão, sendo que era 1 mes gratis, fiz o cancelamento e mesmo assim veio e ainda duplicou o valor de 86 para 124 reais e não consigo falar com eles para pedir o reembolso.

[S S.]

Hello @Gustavo29861698xjpg,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.