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Automatic Renewal Issue

New Here ,
May 06, 2022 May 06, 2022

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It is disappointing to hear from the customer service agent that there is no option to disable automatic renewal. The chances of missing out to cancel the subscription are higher.  I don't want to take the chance. Does anyone help to solve the issue?

TOPICS
Android , Cancel subscription , Comment markup and annotate , Crash or freeze , Create PDF , Edit and export , Enterprise mobility management and SDK , Install update and subscribe , iOS , Organize PDF pages , PDF forms , Print , Security or signature , View or share PDFs

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1 ACCEPTED SOLUTION
Adobe Employee ,
May 06, 2022 May 06, 2022

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Hello Rojin,

 

Hope you are doing well. As per the above description, I understand that you want to disable automatic renewal for the Acrobat Premium subscription.

 

To do this, you have to disable the same through your store operator and not from Adobe.

 

Depending upon the platform that you use, please click the link to know more:

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

 

 

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hello Rojin,

 

Hope you are doing well. As per the above description, I understand that you want to disable automatic renewal for the Acrobat Premium subscription.

 

To do this, you have to disable the same through your store operator and not from Adobe.

 

Depending upon the platform that you use, please click the link to know more:

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

 

 

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