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Berhenti berlangganan dan kembalikan uang saya

New Here ,
Jul 12, 2023 Jul 12, 2023

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Hello, on July 10, 2023 my balance was deducted automatically, without prior confirmation, I would like to request a refund, please advise🙏

 

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Android , Cancel subscription

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Adobe Employee ,
Jul 19, 2023 Jul 19, 2023

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Hello @Yahya3102767617si,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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