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I'm a premium member and on my iPhone it will not let me edit documents... it keeps saying I need a subscription, so I click on buy subscription and then it proceeds to tell me what I already know... that I already have a subscription! Then it starts doing the thinking circle thingy and never stops. I have to exit out of the app to get it to stop. I've tried deleting the app and re downloading it, still same issue. I need help to fix this!
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I hope you are doing well. I am sorry for the trouble.
I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Also, you might want to check if you are logged in using Apple ID and not Google.
Let me know if this help.
Thanks,
Souvik.