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Can’t edit documents even though I’m premium

New Here ,
Apr 08, 2023 Apr 08, 2023

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I'm a premium member and on my iPhone it will not let me edit documents... it keeps saying I need a subscription, so I click on buy subscription and then it proceeds to tell me what I already know... that I already have a subscription!  Then it starts doing the thinking circle thingy and never stops.  I have to exit out of the app to get it to stop.  I've tried deleting the app and re downloading it, still same issue.  I need help to fix this! 

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Edit and export

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Adobe Employee ,
Apr 16, 2023 Apr 16, 2023

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Hi @Kenneth29312882zz6r,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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