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Can’t not email from app

New Here ,
Nov 15, 2024 Nov 15, 2024

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I can not send an email copy from either the adobe scan app or the pdf app. Also the keyboard is now in the middle of the screen and it is the small keyboard. Please fix this problem. 

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Create PDF , Edit and export , PDF forms , View or share PDFs

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Adobe Employee ,
Nov 17, 2024 Nov 17, 2024

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Hi @Arthur23559652aacr,

 

Hope you are doing well. Thanks for writing in!

 

Let's go one by one and solve the issues.

 

For the keyboard detached from the screen, try any of the below steps:

  • Go to Settings  > General > Keyboard, then turn Split Keyboard off.

  • Touch and hold the Emoji button or the Switch Keyboard key, tap Keyboard Settings, then select Split Keyboard.

Once disabled, your keyboard should reset to the default layout.

 

Now coming to the email issue. Would you mind letting us know the exact issue when trying to share a copy from email? Are you using the send-a-copy feature or the direct share option? 

Send a copy should attach a PDF file to your email, while the share feature will add an Acrobat Cloud Storage shareable link to your email.

 

Hope this helps.


^Souvik

Community & Engagement Strategist | Document Cloud | Adobe

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