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Can't open sharepoint pdf files in adobe on an ipad

New Here ,
Sep 23, 2021 Sep 23, 2021

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Our business would like to be able to save a pdf with fillable forms on our sharepoint. We want the crew to be able to open the document in adobe on an ipad so the customer can fill out the forms and sign the document right on the jobsite using the ipad. I have found a way to integrate adobe document cloud with sharepoint, but that is a web-based application and does not have a signing option. I would like to be able to open the document in adobe, fill it out, and sign it and have it save in sharepoint again all from the ipad's adobe app. I really hope this is possible because it will help our business a lot! Please advise. 

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Oct 04, 2021 Oct 04, 2021

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Hi,

 

Hope you are doing well.

 

In case of integration of Sharepoint with Adobe Acrobat Mobile Reader application, we don't have direct sharepoint tab in application. However, you can attach your onedrive which is ultimately synced with sharepoint and also with our app. In this way you can achieve what you are looking for.

https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html?highlight=onedrive

 

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

 

 

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Thank you for responding. I am using an apple ipad. When I get into sharepoint, I open it in a Microsoft program to open pdfs. I have attached a screenshots of the ribbon once in the document. I click on the "..." button in the top right hand corner and click "open in another app". I scoll over and select to the "..." button. I then click on "Edit" and and I do not see a "copy to Adobe" option. Not sure what is wrong.

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Hi,

it doesn't seem to be the case. I cannot see any sync folders from SharePoint if I open the OneDrive Integration in Acrobat Reader mobile.

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Adobe Employee ,
Jul 30, 2024 Jul 30, 2024

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Hi there,

 

Hope you are doing well.

 

Assuming you are using an iOS device, you can open files stored on your device, from Adobe cloud storage, or from other 3rd party storage providers, such as Dropbox, Google Drive, and OneDrive. The updated PDF file automatically saves back to the original cloud location.

For more information please go through 'Open file from device or cloud' section in the help page (https://adobe.ly/4cdyCXC)

Regards

Amal

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Hi Amal,

thank you for getting back to me this quickly. The issue I'm seeing is that Sharepoint synced folder can be seen in OneDrive when opening OneDrive App. When i open Acrobat Reader and look through the storage I cannot see my synced folder from SharePoint, only "OneDrive native folders" if that makes sense.
Image (3).jpgImage (2).jpg

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Adobe Employee ,
Jul 31, 2024 Jul 31, 2024

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Hi there,

 

Thank you for the clarification. If you haven't done so already, could you please try removing the OneDrive storage from the Acrobat Reader mobile app? After doing this, reboot your device and then add the OneDrive storage back to the app.

 

Please let us know if this resolves the issue.

 

Looking forward to hearing from you!

 

~Amal

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Hello,
this does not resolve the issue unfortunately. If trying to add the OneDrive storage to Acrobat Reader mobile it asks for the Authenticator. Does this have anything to do with the reason, I cannot see synched SharePoint folders in the OneDrive storage on Acrobat Reader? Would I need an app registration for Acrobat to access SharePoint?

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Adobe Employee ,
Aug 08, 2024 Aug 08, 2024

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Hi there

 

Do you have the One Drive application installed on your device? Acrobat Reader uses the OneDrive connector to get you access to OneDrive from within the application.

 

You can try the below steps:

  1. Install the OneDrive app on your device.
  2. In Acrobat Reader mobile, tap the Location Chooser.
  3. Tap More Locations
  4. You should see the OneDrive app listed. The OneDrive app installed on the device should appear in a window.

 

Also check the page OneDrive Storage Account in Adobe and DUO MFA (Conditional Access) - Microsoft Q&A

 

Let us know how it goes.

 

~Amal

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Hello,
thank you for your quick reply. I am able to connect the OneDrive storage in the Adobe iPhone App, no doubt. When asked for authentication, I am providing it with my Microsoft credentials.
Nonetheless, the issue remains, that I am not able to see synced SharePoint folders in the connected OneDrive storage. In the OneDrive iPhone App I can see the synced SharePoint folders. So the question is what am I missing in order to access my synced SharePoint folders via OneDrive on Acrobat Reader iPhone App? Is it missing permissions? Do i need to register Acrobat Reader iPhone App in Microsoft Entra ID? Is it a feature Adobe does not support? 

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Adobe Employee ,
Aug 09, 2024 Aug 09, 2024

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Hi there,

 

Thank you for sharing your observation, please give us some time to get it checked with the engineering team.

 

I will share the update as soon as we get more information.

 

Thanks for your time and patience.

 

~Amal

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Adobe Employee ,
Aug 12, 2024 Aug 12, 2024

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Hi there

 

I have logged a ticket with the engineering team to further investigation, I will keep you posted on the progress.

 

Thanks for your understanding

 

~Amal

Regards
Amal

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New Here ,
Aug 16, 2024 Aug 16, 2024

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thank you! Looking forwards to the outcome

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Adobe Employee ,
Aug 16, 2024 Aug 16, 2024

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You're welcome! If you have any more questions or need further assistance, just let me know. I'm here to help!

 

~Amal

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New Here ,
Aug 29, 2024 Aug 29, 2024

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Hello Amal,

 

is there any news on this topic please?

Thank you for keeping me updated.

 

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Adobe Employee ,
Aug 30, 2024 Aug 30, 2024

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Hi @fillername

 

Our engineering team is actively investigating the issue. While we don't have a fixed timeline yet, we're committed to keeping you informed as soon as we have any news.

 

Thank you for your continued patience and understanding.

 

~Amal

Regards
Amal

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New Here ,
Sep 16, 2024 Sep 16, 2024

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Hello Amal,

I have an update from my side. I opened a ticket with the Microsoft support to see whether it might be an issue on their end. Apparently it can be ruled out on their side. Please keep me informed how investigations are going.
Best

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Adobe Employee ,
Sep 17, 2024 Sep 17, 2024

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Hi there,

Thank you for reaching out to the MS team and sharing the latest update. Our engineering team is still investigating the issue, and I’ll provide more information as soon as I have any updates.

Thank you for your patience and understanding.

 

~Amal

Regards
Amal

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New Here ,
Nov 27, 2024 Nov 27, 2024

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Any updates on this issue? 

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Adobe Employee ,
Nov 27, 2024 Nov 27, 2024

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Hi there

 

This issue is still under investigation, we haven't got any solid information to share. We will keep you posted as soon as we hear anything from the engineering team.

 

Thanks for your patience so far

Regards
Amal

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New Here ,
Dec 05, 2024 Dec 05, 2024

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We are also having this issue.

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