Can’t save

[sparkyboy77]

Hi, when I have an email on mi iPhone, I select save attachment(pdf), I want to save it to my acrobat in cloud but it does not give me the option as save is greyed out, it also says error under the files

[Amal.]

Hi @sparkyboy77

I hope you're doing well, and thank you for reaching out to us!

To better understand and resolve the issue you're encountering, could you kindly share a brief video recording that demonstrates the steps you’re taking and where the issue arises? This will help us gain more clarity on the situation.

In the meantime, I recommend trying the following steps to see if they help:

1. Download the file to your device locally.
2. Open the file using the Acrobat Reader mobile app.
3. Tap on the three-dot icon located at the top-right corner of the screen.
4. Scroll down to the bottom of the options list.
5. Select ‘Save to Adobe Cloud Storage.’

Please give this a try and let us know if the issue persists or if you're able to save the file successfully.

Looking forward to your response!

~Amal