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Cancel subscription

New Here ,
Feb 01, 2023 Feb 01, 2023

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I canceled my monthly subscription during the trial period and they charged me for three months. How do I get a refund?

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hello @David28220150mrz4,

 

I hope you are doing well. I am sorry for the trouble.

 

I looked into your account details with the email address registered here over the community and could not find any active subscription.

 

Could you please share the receipt of the transaction and the email address with the active subscription so we can investigate further?

 

In the meanwhile, you may refer to the link to learn more about refunds: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you can proceed with the refund process from the below link:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hello @David28220150mrz4,

 

I hope you are doing well. I am sorry for the trouble.

 

I looked into your account details with the email address registered here over the community and could not find any active subscription.

 

Could you please share the receipt of the transaction and the email address with the active subscription so we can investigate further?

 

In the meanwhile, you may refer to the link to learn more about refunds: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you can proceed with the refund process from the below link:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

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New Here ,
Feb 03, 2023 Feb 03, 2023

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