Canceling subscription

[John22635921zie8]

I cannot cancel my subscription. When I try and cancel it from the steps given, it tells me that I bought my subscription through Samsung store, and to cancel it through their services. When I go to Samsung store and check my subscriptions, I have none to cancel. So I call the number for customer support and twice I got a rep and as soon as I explained the situation they hung up on me. The 3rd time I called I waited on hold for 45 minutes. I'm debating on filing a lawsuit.

[Harsh Vardhan Pareek]

Hi @John22635921zie8 

Sorry for the trouble you are facing. As per the description above that you want to cancel the premium subscription of Acrobat Reader mobile. Here is a discussion link on a similar issue, kindly check out the steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

Let us know if that helps.

Thanks,

Harsh

[John22635921zie8]

Dude, as clearly stated, I've done all that. It's not that I don't know what to do, it's that I'm doing it and it's just sending me in a loop that doesn't work. I'd like an email for a customer service representative to cancel it directly, im sick of paying for a subscription your company has set up with no way to cancel.  I've been charged for 4 months now. There's no way I'm the first person to encounter this problem. 

[Harsh Vardhan Pareek]

Hi @John22635921zie8 

As we can check that the subscription is from the Samsung store, you need to contact Samsung customer care for this cancellation issue.

Regards,

Harsh

[Edward22697908kdpk]

Call 1(800)585-0774. I am having the same issue. I just spoke with Samsung and they told me I had to call Adobe and gave me this number. Good luck!

[John22635921zie8]

Nothing worked. Wound up having to call my bank and putting a stop payment on it. Google adobe scammed me, there's allot. I called them and told them the situation and the rep told me I had no account and that I hadn't been charged for this service for 5 months straight. Griff is all this this. Don't sign up.

[Cyndy22853856f352]

That is TJE SAME BS I was given.  The bank jeeps letting them charge and Adobe keeps saying it's not them and Google says no idea! WHAT A SCAM

[Elisha22850964rwml]

Can you provided the phone number that you called. I cannot locate one and I need to cancel my subscription. 

[Edward22697908kdpk]

The phone numbers I have are: 

• 1(800)585-0774 Adobe
• 1(800)833-6687 Adobe Customer Care 
• 1(650)934-5824 *Only get busy signal

Make sure you have your order number from your Samsung order before calling Adobe. They make it hard to frustrate you into giving up.

[John22635921zie8]

They are of no help.  Don't waste your time.  Call the customer service center for your bank, get a rep on the line and ask them to put a stop on the transaction. You'll need to let them know the amount and the title of the transaction