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Cancellation problems

New Here ,
Oct 27, 2021 Oct 27, 2021

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I have tried to cancel my subscription a few times, in my settings it says I have but I am still being charged over $30 every month.

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Cancel subscription

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Oct 27, 2021 Oct 27, 2021

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Hi @Tuniscia0101 

 

Sorry for the inconvinience caused. Could you please double check and cancel the subscription using below given method.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 Cancel subscription: iOS 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

Cancel Subscription: Android 

 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 Refund purchase  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

Refund Purchase  

 

Regards

Ria

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