Cancellation

[debbyh50107745]

I can't access the email I purchased from - so I can't cancel a renewal 

[S. S]

Hello @debbyh50107745,

Hope you are doing well. Thanks for writing in!

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the links below for more information.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4blMOxH)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4blMOxH)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Hope this helps.

Thanks,

Souvik.

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