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Cancellation

New Here ,
Apr 30, 2024 Apr 30, 2024

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I can't access the email I purchased from - so I can't cancel a renewal 

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Cancel subscription

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Adobe Employee ,
Apr 30, 2024 Apr 30, 2024

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Hello @debbyh50107745,

 

Hope you are doing well. Thanks for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the links below for more information.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4blMOxH)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4blMOxH)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Hope this helps.

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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