I have pdf files that I create using Microsoft Word, then save as a pdf uisng AcrobatPDF Maker. I then add form fields, with embedded fonts, using Acrobat Reader DC and protect the pdf using the Edit PDF Tool's Restrict Editing option. I then verify using Document Properties' Security Tab that printing, filling and signing of the form are all allowed.
When I open the pdf in Acrobat Reader Mobile, the fields are not fillable, though the text in the fields is visible and appears to be flattened into the document. When I click on the Fill&Sign tool, I am met with an error message that says "Protected document The tool is not available becaue the document is password protected."
When I attempt to print, I get an error saying "Printing protected files is currently unsupported."
Is the Acrobat Reader Mobile app unable to handle adobe pdf security yet? Or do I need to create/secure my pdfs differently to prevent background images from being exported but allow the app to fill and print?
I have an iPhone 11 Pro, with the latest software update (Software Version 14.6) and the latest Acrobat App (Version 21.05.00). I have a windows 10 pc with the latest acrobat reader dc 21.001.20155.
Hi @kasey2 ,
Hope you are doing well.
Thank you for posting your query here. Please help me with few details to understand your issue better.
You need to check the document's properties using the desktop application (it cannot be checked using the mobile app). Open the document>Right Click on the document>Document Properties> Security>Printing If its "Allowed" then there should be any problem and if printing isn't "Allowed" then you need to change the document's security settings to be able to print it.
Note: In order to edit the document, you need to be the creator of the document.
How to change the security settings-
If that doesn't work you can share the document with us via document cloud.
Let us know how it works at your end. If you have any further queries please feel free to reach out to us.
Thanks for your response. It is all secured PDFs, and I have verified the security settings.
Changine the Document: Not Allowed
Document Assembly: Not Allowed
Content Copying: Not Allowed
Content Copying for Accessibility: Allowed
Page Extraction: Not Allowed
Filling of form fields: Allowed
Creation of Template Pages: Allowed
By your message, I'm assuming that the Acrobat Reader Mobile app SHOULD allow printing of a secured document, where printing is explicitely allowed, and the filling of forms on a secured document, where filling of form fields is explicitely allowed? And that I should not be receiving an error saying "Printing protected files is currently unsupported."? And that I should be receiving an error message that says "Protected document The tool is not available because the document is password protected."
I have created a new PDF for your review so you can see what the problem is, and it is attached. Pasword is test.
Remove the protection and you can fill and print the form in Acrobat Reader on mobile devices.
Yes, you are correct. When ALL security is removed, printing and form filling are allowed. When security is set to explicitely allowing printing and form filling, printing and form filling do not work. I'm hoping Adobe can get to the bottom of it, as it is a major issue that my PDFs do not work with the app, and I beleive in reading Ria's response that printing and form filling actually should work when security is set to allow it, and there must be some other issue with the PDFs I create that are preventing the app from functioning as she believes it should.
I should also mention that in Acrobat Reader Mobile, the PDF shows that it is "Read Only". I've emailed the file and saved it directly to my phone in files and accessed it directly through Acrobat Reader Mobile app, and I've also accessed it in Acrobat Reader Mobile through my one drive. Both versions show up as "Read Only". No "Read Only" setting is applied to the file through windows 10.
Sorry for the delay in response.
Are you still experiencing issues in printing a password-protected file?
If yes, please let us know what happens when you try to print a password-protected PDF? Do you get any error messages? If yes, please do share the screenshots.
Share the application and OS version with us. Also, let us know the exact workflow you follow to print the password-protected file. There is a recently updated Adobe Reader Mobile application in-app store. Please make sure you are on an updated version of the application.
Latest Adobe Reader Mobile Version for iOS: 21.05.1
Let us know if you need any help.
Thanks for your help. I have attempted to answer your questions as concisely as possible.
Are you still experiencing issues in printing a password-protected file? YES
If yes, please let us know what happens when you try to print a password-protected PDF? Do you get any error messages? If yes, please do share the screenshots. I get the error "Printing protected files is currently unsupported." I have shared a PDF for you to review in on of my last messages, and I have now shared screenshots.
Share the application and OS version with us. I have an iPhone 11 Pro, with the latest software update (Software Version 14.6) and the latest Acrobat App (Version 21.05.00). I have a windows 10 pc with the latest acrobat reader dc 21.001.20155.
Also, let us know the exact workflow you follow to print the password-protected file. Click "...", Click Print, Get Error.
There is a recently updated Adobe Reader Mobile application in-app store. There is a 5 day old update for my phone, it is installed. It is 21.05.00.
Please make sure you are on an updated version of the application. I am on the latest version of the application.
Latest Adobe Reader Mobile Version for iOS: 21.05.1 If there is a version 21.05.1, it has not been released to the app store for my phone, iPhone 11 Pro, with the latest software update (Software Version 14.6). Please confirm.
Thank you for your prompt response.
When will "Adobe Reader Mobile Version for iOS: 21.05.1" be made available in tha Apple App Store?
Latest version is Version 21.05.00:
Anxiously awaiting the update if it fixes the inability to fill forms and print a pdf secured with acrobat reader dc security.
Hope you are doing well.
We don't have that feature for mobile applications at present. We cannot print password-protected pdf in Android/iOS devices. Thank you for highlighting this to us. It's in a future enhancement pipeline. You will get an official announcement as well as a notification when this will roll out.
You can use the following link to share your feedback/raise a new feature request to the product team directly: https://www.adobe.com/products/wishform.html
Thank you for your time and cooperation.
8 months later this appears to still be an issue, even with the most recent version of Acrobat for iOS (21.11.00). I have a PDF that specifically allows form filling, though has other security measures applied (no changing the document). It works fine on PC, but on iOS it will not allow the fields to be typed in.. either normally or by using "fill and sign".
Same issue. I restricted content copying access and enabled form fills and printing. It works just fine when opened on Adobe Acrobat Reader DC, but not on Adobe Mobile app on iOS.
Thank you for bringing this to our attention again. Would you mind sharing a few details for us to check on it?
1. The application version you are using;
2. The iOS version your device is running;
3. A sample file for us to test further.
Looking forward to hearing from you.
1. My Acrobat version is 22.06.00
2. My device just got updated and is now running iOS 15.6.
3. Please find enclosed. There are many interactive buttons on my document, but every time I click on one of them, it won't respond. External link I made with Forms at the bottom of the last page seemed not to work either.
Copy link to clipboard
Well we are at Jan 2023 . . all softwares are running latest versions, however when I apply a password to the file to protect it, all the form fileds become dead and cannot be filled in on iPhoneXS Max and iPad Pro!!!!
And just to follow on from the above, when trying to save the password protected file on the iPad, iPhone and iMac when you then try open it up again, quiet rightly it asks for the password again, yet it doesn't accept it and won't open the file!
Here we go . .
Passwords used for this sample file are:
password1 - set to open file
password2 - set to fill in/print file
Peter Dunkley (Creative Lead)
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I just realised after writing a guide. Assuming Adobe's own app can support form filled with a password locked file. Unfortunately even with the lowest setting, it still removed all form fields and create an un-fillable "read-only" file.
This is rather silly for files where information are sensitive and should not be allowed modification. Adobe's own app does not perform where it should be. A dummy page with a few form field should had been a straight forward tester on Adobe's end. Why no one test and follow up with this feature? Not yet a solution for the product's intent, rather silly.