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Cannot sign editable PDF on Android device using Reader

New Here ,
Jun 28, 2018 Jun 28, 2018

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We created a simple editable PDF for our field agents to use with prospective clients. We put the newest version of Reader on a IOS & Android tablet to test, but the signature field does not seem to work on the Android device. The input fields seem to work perfectly, and we can sign on IOS Reader, but for some reason we cannot sign on the free Android version. Fill & Sign works somewhat, but I was hoping there was some user error that I did not notice for Reader.

Any guidance would be greatly appreciated.

Thank you.

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 09, 2018 Jul 09, 2018

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Hi Mosubang,

Sorry for the delay in response.

Would like to inform you that Adobe Acrobat Reader for mobile application supports the PDF form with some limitation.

The digital signature is not supported on the mobile device, that is the reason the signature field does not appear in the mobile application.

To add a signature on the PDF you need to either use Adobe Fill & Sign or the Adobe Sign mobile application.

Hope the information helps.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

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Adobe Employee ,
Jul 09, 2018 Jul 09, 2018

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Hi Mosubang,

Sorry for the delay in response.

Would like to inform you that Adobe Acrobat Reader for mobile application supports the PDF form with some limitation.

The digital signature is not supported on the mobile device, that is the reason the signature field does not appear in the mobile application.

To add a signature on the PDF you need to either use Adobe Fill & Sign or the Adobe Sign mobile application.

Hope the information helps.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

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New Here ,
Aug 18, 2022 Aug 18, 2022

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Is there any update on the latest version or any patch release, I too have the same issue

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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@Mohamed25707144xxn1 Hi,

 

Sorry for the delayed response. 

I checked your account with the registered email address on Adobe Community and could not find any active subscription on the account. 

Would you mind sharing the details of your subscription with me so that I can assist you better?

 

Requesting E-signature is a premium feature with comes in with the e-sign add-on for subscriptions.

 

Lookign forward to hearing from you.

 

Thanks,

Souvik.

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