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Charged during 7 day trial

New Here ,
Feb 18, 2023 Feb 18, 2023

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When trying to arrange the 7 day trial of Acrobat Pro it has charged my account immediately. I did not want to take on the subscription before I tried this out so can I please have a refund of the monthly charge? I noticed that in other questions the trial is only on annual subscriptions but this was not made clear and I wanted to make sure I wasn't charged the full annual amount. Please resolve for me as 9.99 is expensive if I don't want to progress. Thank you

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hello @Gwen28477145b0v6,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hello @Gwen28477145b0v6,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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New Here ,
Feb 21, 2023 Feb 21, 2023

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This is very helpful and the solution I needed. Thank you very much.

Gwen Murray

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New Here ,
May 21, 2024 May 21, 2024

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You're saying the same to everyone! Just refund us!

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi @Trevor37495163drjb,

 

Hope you are doing well. Thanks for writing in!

 

As much as I would love to do, the transactions are not managed by us for mobile-based subscription. So, the routing for the refund process has to go through your device's AppStore or PlayStore.


-Souvik

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New Here ,
May 29, 2024 May 29, 2024

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This is blatantly note true. You are lying to customers.  I had cancelled it through the App Store but you still charged. People have to phone up and cancel. 

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Adobe Employee ,
May 29, 2024 May 29, 2024

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@Trevor37495163drjb As mentioned earlier, I do not have the options to process a refund from my end. 

 

-Souvik

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New Here ,
Nov 21, 2023 Nov 21, 2023

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When trying to arrange the 7 day trial of Acrobat Pro it has charged my account immediately. I did not want to take on the subscription before I tried this out so can I please have a refund of the monthly charge? I noticed that in other questions the trial is only on annual subscriptions but this was not made clear and I wanted to make sure I wasn't charged the full annual amount. Please resolve for me as 9.99 is expensive if I don't want to progress. Thank you

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Adobe Employee ,
Nov 23, 2023 Nov 23, 2023

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Hi @Puikwan33776049hrhu.,

 

Please try the steps mentioned above to go ahead with the refund process.

 

Thanks,

Souvik

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