Cloud doesn’t work

[conren]

I cancelled my subscription to Photoshop and now I have only  a free account left. The document cloud doesn't work anymore for saving files in Acrobat reader dc on my iPad, as it used to do  before the subscription with my free account. Space is enough, I checked. What can I do? I already tried unistalling and installing the reader app. Thanks if you can help

[S. S]

Hello Conren,

Hope you are doing well. I am sorry to hear about the experience with Document Cloud.

Just so that we can understand the scenario better, would you mind sharing screen shots of errors ( if any) when you are trying to save the documents there?

Also, try the below steps one:

1. Log out of the application;

2. Restart the device;

3. Log in back to the applicaiton.

Let me know if this helps.

Thanks.

Souvik.

[conren]

Here is is error message. I already tried the steps you suggested, but still doesnt'save.

Thank you for your help!

[S. S]

Hello Conren,

Thank you for sharing the screenshot with us. 

The concern here looks like more of a storage issue than an error with syncing of Document Cloud. I would suggest you to check with your storages once.

You might want to check in the below locations as well for any files and delete them from there too:

1. Creative Cloud files: https://assets.adobe.com/files

2. Creative Cloud deletd folder: https://assets.adobe.com/deleted

3. Lightroom library: Adobe Lightroom

4. Lightroom deleted folder: Adobe Lightroom

Just in case there are no files there as well, I would suggest you to contact our support team once so that they would be able to look into it for you in real time.

To contact our support team: https://www.adobe.com/about-adobe/contact.html

Hope this helps.

Regards,

Souvik.

[conren]

I checked and there are no files. Lightroom give me the error 504 DNS look up failed.

Even though I see non files anywhere, not evne in the deleted folders, it still shows 1,3 GB used (I don't understand by what). Anyway, I still have 700 MB free left, so this should not be a problem.

I tried to contact your support team, but the bot wrote that this product is not eligible for help.

Is there any other way to fix my problem?

thank you

[conren]

I contacted the support group but they told me they are only help on payed plans

[S. S]

Hello Conren,

Sorry for the late response.

Would you mind sharing a few details over to me on my private messages? We can check for it and proceed accordingly.

Thanks,

Souvik.

[conren]

No assistance at all. I solved the problem buy creatina a new free Adobe account.
Thank you anyway

Inviato dal mio iPad