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Cobrança em período de teste grátis

New Here ,
May 28, 2024 May 28, 2024

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Gostaria do solicitar o estorno no meu cartão, instalei o aplicativo e fui fazer o teste grátis para ver se me adaptava ao aplicativo. Mas, já colocaram o na fatura do cartão e gostaria de pedir o estorno, pois comecei o período de teste hoje.

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hello @Lívia376834874yx2,

 

Hope you are doing well. Thanks for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/454giOG)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/454giOG)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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