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Gostaria do solicitar o estorno no meu cartão, instalei o aplicativo e fui fazer o teste grátis para ver se me adaptava ao aplicativo. Mas, já colocaram o na fatura do cartão e gostaria de pedir o estorno, pois comecei o período de teste hoje.
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Hello @Lívia376834874yx2,
Hope you are doing well. Thanks for writing in!
Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/454giOG)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/454giOG)
Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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Hello @Lívia376834874yx2,
Hope you are doing well. Thanks for writing in!
Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/454giOG)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/454giOG)
Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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assinei com período de teste grátis e mesmo assim cobraram do meu cartão e não houve estorno