Cobrança indevida

[Carla5F85]

Olá bom dia! Baixei o app do Adobe de vcs onde no meu celular não funcionou no mesmo dia dia diz o cancelamento e desinstalei mesmo assim vcs me cobraram onde no próprio app tinha cancele a qualquer momento dentro de 7 dias e eu fiz isso no mesmo dia e vcs realizaram a cobrança de 55,99 quero o extorno  achei um absurdo

[Ria Tagra]

Hi,   

Hope you are doing well.  

Sorry for the delay. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to:

• Refunds on Google Play for Google Play Store.

• Galaxy Store Payments and Purchases for Samsung Galaxy Store.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription 

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript... 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.   

Regards   

Ria