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Confused

New Here ,
Aug 30, 2023 Aug 30, 2023

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I need to speak to a customer service representative concerning my Adobe creative cloud subscription.  I had this service installed to do one thing and one thing only and then canceled my free membership. After I thought I did this successfully I have been charged $54 for the service that I already canceled. Please tell me how I can reach a human or something to fix my problem. I would also like to be refunded the money that has been charged due to the fact that I did in fact cancel and that I do not use.

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Adobe Employee ,
Sep 25, 2023 Sep 25, 2023

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Hello @JIMMY30748053yx32,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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