Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi there
Hope you are doing well and sorry for the trouble.
I have checked your Adobe account and unable to track any active/paid subscription. If you have used a different email for the purchase, please logout of the app and re-login with the correct email/Adobe ID and check.
You may also tap on the profile icon in the Acrobat mobile app > Subscription > Restore Purchase and see if that helps.
Let us know how it goes.
~Amal
Find more inspiration, events, and resources on the new Adobe Community
Explore Now