Crash

[MelodyJMcLaren]

Todays update is still crashing upon launch on my iPhone XS.  This issue started on the previous update.  Prior to that it was not an issue.  I was hoping this update would fix the issue.  Why is this happening?

[S. S · Accepted solution]

Hi @MelodyJMcLaren,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile! 

Do you experience the crash on any specific workflow? Please share a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording of the event for better understanding.

Look forward to hearing from you.

-Souvik

[MelodyJMcLaren]

Hello;

     Thank you for the reply.

     No specific work flow.  Upon launch it

automatically crashes.

     App Version of Adobe Acrobat Reader is

24..03.00.

     IOS Version on iPhone XS is 17.4.1.

     See attached screen recording.

     Mrs. Melody J. McLaren

[MelodyJMcLaren]

Todays app update did not fix the issue.  Upon launch once again the app crashes.  FYI

[S. S]

@MelodyJMcLaren Thanks for all the details.

I have logged a ticket for the team to investigate further.

I will update the thread once I hear back.

-Souvik

[S. S]

@MelodyJMcLaren Please update the app to the latest version and let us know if the issue is fixed.

-Souvik