Create pdf

[Zoraida28444128z7sv]

I'm creating a pdf document from a word document and it seems to work. When I go to my Acrobat app to retrieve it and email it, it's not there! I've done this befor with no problem. Help please 

[jane-e]

@Zoraida28444128z7sv 

To clarify, when you create the PDF from Word, are you on your desktop using the Acrobat Ribbon? Or ?

Are you saving it to "On My Computer" or the the "Document Cloud"? (You didn't say.) If you want to see it on all devices, save it on the Cloud and be sure you are logged in with the same Adobe ID on both devices. 

Jane

[S. S]

Hi @Zoraida28444128z7sv,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Keeping in mind the question asked by Jane and assuming that you are using the mobile version of the application, I have a few questions for you and a few suggestions.

When you open the word file on Acrobat Reader Mobile, do you use the option to convert the file or view the file and quit the application? 
If you use the option to convert, the file name should display there on the list for recent.

If that is not the case, you can use the three dots on the top right of the window when opening the file, then select the option Save a Copy-> save the file on your internal storage or your preferred storage. 

Once that is there, you can share the file using the normal workflow.

Hope this helps.

-Souvik.

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