Creepy Guest 1 Accessing Shared Files

[Timothy325777528jd0]

Earlier today the app notified me that a document I had shared months ago (with the intended recipient) was at that very moment being accessed and commented on by someone named Guest 1. 

This horrified me as some of my shared documents are entirely confidential in nature. I immediately unshared all of my files and am left wondering how this happened? Who is Guest 1? Is this a security breach point in the app?

[Fred33593066mvh4]

Did you ever find out who guest 1 was ?  Or how to prevent it from happening again ?

I just had the same thing happen 

[S. S]

Hi @Fred33593066mvh4,

Hope you are doing well. Sorry for the experience.

This incident sounds strange and at the same point, I would be curious to understand the type of notification you received on your application.

By design, the document should not be accessible by anyone else other than the person you share it with. 

If this is not what you see, please share a screen recording or a series of screenshots depicting the event so I can get this checked with the server team.

Look forward to hearing from you.

-Souvik

[ls_8709]

I just had this happen too. Guest 1 commented on a pdf I shared.

I downloaded a pdf to my phone, opened it in the Acrobat app and used the share button in the app and shared via Gmail. Sent the email to my recipient no worries. Then about 30 mins later I got the random comment from Guest 1.

I would have thought that files shared this way are private/unlisted and only accessible by those with the link. Is this not the case? Poor form by Adobe if they're allowing people's documents to be public by default with no notice.

[Amal.]

Hi @Timothy325777528jd0

Hope you are doing well and thanks for reaching out.

By design, our document-sharing system is structured to ensure that files are accessible exclusively to the individual(s) with whom you choose to share them. This means that once you share a document, only those designated recipients should be able to view or interact with it.

If you find that the document is accessible to others beyond your intended audience, it is essential to address this issue promptly.
To assist us in investigating the matter thoroughly, I kindly ask you to provide a screen recording or a series of detailed screenshots that capture the situation as it unfolds. This visual evidence will be invaluable in diagnosing the problem and will allow us to collaborate effectively with our server team to identify any potential technical issues.

Your prompt attention to this request will help us ensure the integrity and security of our document-sharing process.

Thank you for your cooperation and understanding.

~Amal

[ls_8709]

I can't document it as it's unfolding because it's already happened. I
provided the steps I took in my original post - if you can provide an email
address for support I'll reach out directly with the link to the document
in question if your support team want to look at it and the comment
attached to it(I won't be posting the link publicly). I have unshared the
document in the interim.

[Amal.]

Hi there,

Certainly! You can initiate a private message here on the community platform to share the document link and any additional details securely. To do so, simply click on the envelope icon located in the top-right corner of this page. This will allow you to start a private conversation where you can provide the necessary information.

If you encounter any issues, feel free to reach out, and I'll be happy to guide you through the process!

~Amal