Dias de prueba gratis. Cobro suscripcion mensual

Report · Apr 18, 2023

Ayer acepte el periodo de prueba de 7 dias y me.han cobrado la cuota de un mes. Normalmente sin probarlo no acepto suscripciones premium. Esperi se me devuelva el dinero porque me han cobrado algo que no he pedido. Gracias

Report · Apr 28, 2023

Hi @Ana Cristina29462427puuq,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile's subscriptions.

You are charged because the 7-day free trial is only available if you opt-in for the annual subscription and not monthly.

You are free to cancel the subscription and will not be charged any further.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.