Dias de prueba gratis. Cobro suscripcion mensual

[Ana Cristina29462427puuq]

Ayer acepte el periodo de prueba de 7 dias y me.han cobrado la cuota de un mes. Normalmente sin probarlo no acepto suscripciones premium. Esperi se me devuelva el dinero porque me han cobrado algo que no he pedido. Gracias

[S. S]

Hi @Ana Cristina29462427puuq,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile's subscriptions.

You are charged because the 7-day free trial is only available if you opt-in for the annual subscription and not monthly. 

You are free to cancel the subscription and will not be charged any further.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.