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Document Cloud files not accessible on Kindle Fire 8: the document path is not valid

Community Beginner ,
Jan 22, 2020 Jan 22, 2020

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I am getting an error on my Kindle Fire 8: "the document path is not valid" after a long string of negative numbers under the progress bar. I have had a paid subscription for a long time and it is current. My files are accessible from other devices. I have deleted and/or uninstalled the app and/or turned my Fire off and back on, more than once, and that didn't help. It shows me my files but seems to think I'm not logged into Document Cloud when I try to open a file, whether the file is new or old. Even though it lists my Document Cloud documents, it offers me the opportunity to turn on Mobile Link but won't accept the login. So none of my Cloud files are accessible on my Fire. Please help. 

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New Here ,
Feb 24, 2020 Feb 24, 2020

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I'm having the same problem in my Fire 10. It seems like it states after an update.

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Jan 18, 2022 Jan 18, 2022

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Darn it! Same here! I need to be able to open my documents on my Fire 8.

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

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Hi @ 

As we can check, the Fire 8 device is not having an Android/iOS operating system. So, unfortunately, we will not be able to provide any help in this. 

More details please go through the FAQ help document of the Acrobat Reader mobile app: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Thanks,

Harsh

 

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