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Downloading converted Docx to PDF

New Here ,
Nov 21, 2021 Nov 21, 2021

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I was converting Docx files using Adobe Acrobat for Android. When I was about to download/save a copy, it says "waiting for network". I already fixed my network and my gadgets in use, and tried reinstalling the mobile app but still it shows "waiting for network". 

 

received_390431806201459.jpeg

 

I tried viewing the pdf I converted, it says "Error connecting to Document Cloud. Please check your connection." Again, my internet connection is fine.

received_1318371178592602.jpeg

 

I tried logging in to the Document Cloud (using Chrome) and tried downloading some files and it says, "Download Error. Exceeded maximum number of files (50) or total size of 100 MB" I tried downloading other files, it's just the same. I can't download it.

 

received_1866415873530552.jpeg

 

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Community Expert ,
Nov 22, 2021 Nov 22, 2021

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MOVED TO THE ACROBAT READER MOBILE FORUM

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New Here ,
Nov 22, 2021 Nov 22, 2021

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I forgot to mention that I'm using Acrobat Premium.

 

 

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Hi @triplem00 

Hope you are doing well. 

Sorry for the delayed response. Our team is working to fix the issue, we will revert to you once we get an update on this.

 

Thanks for your patience and cooperation.

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