Drawing box size default problem with new update

[Bcmalorax]

I use acrobat on iPad to fill out estimate forms for our company along with two other people. Today after updating to 23.12.00 version whenever I use the pencil to not locations the drawing box will extent to the edge of the page. Before it would only go to the extent of the drawing. My two coworkers have older versions and theirs still work like normal. The problem with the giant drawing box is it will not allow typing into text boxes. First photo is a co workers iPad and they way it normally works. The second is mine (Jeremy)

[Gregg34775432w3l2]

I am having exactly the same issue  - I use a PDF template to write music charts.

if I draw with one continuous line then it is ok, but if I use more than two lines then I get theirs same fault.

hopefully it will be resolved soon

[Gregg34775432w3l2]

Should say if I draw more than one line I get the error

[S. S]

Hi @Bcmalorax @Gregg34775432w3l2,

Hope you are doing well. Thank you for writing in!

Would you mind sharing a sample file with us where you experienced the issue and the iOS version? 

This will help us narrow down the approach we take to the investigation.

Look forward to hearing from you.

-Souvik

[Gregg34775432w3l2]

Sure - here are two sample PDFs - one new one just showing a few drawings,
and one which was previously ok and I'm trying to edit, but can't
effectively do that.

I'm using iPad OS version 17.2

I do a template, then write with a stylus the music notes etc.... this was
working great until the recent Adobe Acrobat new version...

You will see some "drawings" on the enclosed PDF - a single drawn line
works fine still, the "box" covering that "drawing" is the right size.
However, any drawing with two or more lines creates a "box" that extends to
the bottom and to the left-handside of the PDF page. This makes it unusable
to edit and develop as you can't click on the box you want because it may
be covered by other boxes! Also, you can't move the box, eg lower or
further left because it already extends to that limit.

Hope that makes sense - please let me know if you need to see a demo or
need more information.

Many thanks
Gregg Collingham

[S. S]

@Gregg34775432w3l2,

Would you mind logging in to the community to attach the files? I am not able to see the attachments.

Thanks,

Souvik

[Gregg34775432w3l2]

here are the file examples

[Bcmalorax]

Sure here are the two screenshots 

[Bcmalorax]

Here are two pdfs showing the issue with the sensitive information redacted. The old version is using a device that has the older version of the software. The new version is showing the issue.  I can get the new version to work only if I make one single pencil stroke then save. Then reopen the drawing then one more single stroke. 

[S. S]

@Bcmalorax @Gregg34775432w3l2 Thanks for sharing the details.

The team is looking into it, and I will update the thread once I hear back.

-Souvik

[Gregg34775432w3l2]

thank you, your speedy responses are much appreciated
Gregg Collingham

[Bcmalorax]

Thank you. Looking forward to what you find out. 

[S. S]

@Bcmalorax @Gregg34775432w3l2,

Thanks for sharing all the details.

The fix will be live in the upcoming release.

-Souvik

[Gregg34775432w3l2]

Many thanks for resolving this quickly

When will the next release be please?

Thanks
Regards, Gregg

[S. S]

@Gregg34775432w3l2 Cannot commit the exact date. 

Sometime in the first half of the following month.

-Souvik

[Gregg34775432w3l2]

Ok thanks
Regards, Gregg

This email, together with attachments, is for the exclusive and confidential use of addressee(s)
Sent from my iPhone

[derek lau @ adobe.com]

hi Bcmalorax,
Thanks for reporting this issue to us. We will be investigating it.

Thank you for your patience.

[S. S]

@Bcmalorax @Gregg34775432w3l2 

The fix has been released with the new update dated 25th.

Please update the app to the latest version and let us know if it works better.

-Souvik

[Bcmalorax]

Just tried it with the new update. So far it is working great! Thank you so much! 

[S. S]

Hi @Bcmalorax,

Thanks for the confirmation. 

-Souvik

[Gregg34775432w3l2]

Agree, looking good so far!