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Duplicate file create automatically

Community Beginner ,
Dec 23, 2023 Dec 23, 2023

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Duplicate file create in storage automatically with a suffix "1" at the end of the file name when ever i highlight or comment any text line. Facing this problem is from last 3-4 months regularly. Please help me. 

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Adobe Employee ,
Dec 27, 2023 Dec 27, 2023

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Hi @K34432656gev3,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

We would like to learn more about it. Please share the below details:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. The Android version of your device;

3. A screen recording of the workflow you use to highlight.

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
Dec 29, 2023 Dec 29, 2023

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Dear S.S

Pease find the below details 

  1. Version 23.11.0. 30472
  2. Android 12
  3. Please find attached file for screen shot

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Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

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@K34432656gev3 Thanks for the details.

 

Would you mind sharing a screen recording of the event on creating the conflict file? 

Also, a sample file would be great to get the investigation expedited.

 

-Souvik

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Community Beginner ,
Dec 29, 2023 Dec 29, 2023

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Kindly find attached file and di the needful asap

 

Thanks and Regards

Kalpanath 

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Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

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@K34432656gev3 Thanks for sharing all the details.

 

I have raised the issue to the dev team to investigate further.

 

-Souvik

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