Duplicate file create automatically

[K34432656gev3]

Duplicate file create in storage automatically with a suffix "1" at the end of the file name when ever i highlight or comment any text line. Facing this problem is from last 3-4 months regularly. Please help me. 

[S. S]

Hi @K34432656gev3,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

We would like to learn more about it. Please share the below details:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. The Android version of your device;

3. A screen recording of the workflow you use to highlight.

Look forward to hearing from you.

-Souvik

[K34432656gev3]

Dear S.S

Pease find the below details 

1. Version 23.11.0. 30472
2. Android 12
3. Please find attached file for screen shot

[S. S]

@K34432656gev3 Thanks for the details.

Would you mind sharing a screen recording of the event on creating the conflict file? 

Also, a sample file would be great to get the investigation expedited.

-Souvik

[K34432656gev3]

Kindly find attached file and di the needful asap

Thanks and Regards

Kalpanath 

[S. S]

@K34432656gev3 Thanks for sharing all the details.

I have raised the issue to the dev team to investigate further.

-Souvik