Error occurred while inserting image

[Marcus25390861lj0q]

Hi

I just subscribed to adobe reader, using on my iPad app, just made the switch from PDFpen, been using it for 8 years. I can't add an image into the pdf i m working on. I have tried saving the image in different formats like jpg, png, pdf. But every time adobe error message "an error occurred while processing this image" pops up. It's frustrating coz its a basic function that I can't get it to work. Appreciate any assistance.

Cheers

M

[S. S]

Hello Marcus,

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile. 

I tried reproducing the issue at my end and was able to insert a picture file successfully.

Would you mind sharing some details for us to investigate further:

1. The application version of Acrobat Reader Mobile you are using;

2. The operating system and the version you are using;

3. A screen recording of the event for our better understanding.

Looking forward to hearing from you.

Thanks,

Souvik.

[Marcus25390861lj0q]

Hi

Can I trouble you to delete my reply post once you have reviewed the reply to provide me technical assistance? The screen shots has confidential information.

Cheers
Marcus Ng

Sent from my iPad

[S. S]

@Marcus25390861lj0q Hi,

Since you have confidential information, I suggest you share the files with me over private messages.

You can click on my profile name-> on the next page and click the blue button that says send a message to initiate a private message.

Thanks,

Souvik.