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File Changes not reflecting on Goole Drive

New Here ,
Aug 25, 2024 Aug 25, 2024

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I would like to use my iPad to annotate PDFs contained in a folder on my organization's googleDrive (a folder contained in the team drive).


However, the annotation completes without any errors on the Adobe Acrobat app, but when I open the GoogleDrive app, the written content is not reflected at all and I am having trouble.

 

The procedure is carried out as follows.
  (1) Select a folder from Starred in Home
  (2) Select a PDF in the folder and edit the PDF.
  (3) Return to the Home screen (because there seems to be no buttons like Save or Send)
  (4) After the circular status is turned around, I opened the GoogleDrive application and checked it, but nothing is reflected.

acrogbat.png

 

Is it impossible with Acrobat? I would like to ask for your help including other apps.

 

The versions are as follows.
iPad OS 17.6.1
Acrobat 24.08.00

Thanks.

TOPICS
Comment markup and annotate , Edit and export , iOS , PDF forms

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Adobe Employee ,
Aug 28, 2024 Aug 28, 2024

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Hi @ninja-naruto 

 

I hope you're doing well.

 

Thank you so much for taking the time to reach out and share the details of the issue you're facing. I can imagine how frustrating this must be, and I really appreciate your patience as we work together to get this resolved.

 

If it's not too much trouble, would you mind sharing a short video recording of the steps you're taking when the issue occurs? This will help us better understand the problem and provide you with the most accurate and effective solution.

Also what happens after the processing gets completed on Google Drive? Does it reflect the changes made in the file?

 

Looking forward to your response, and thank you again for your cooperation!

 

~Amal

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