File name changes when shared via Whatsapp

[zachary29062879626m]

Help me fix this issue:

Whenever I share a pdf document via whatsapp, the file name automatically changes from, for example, Zachary.pdf to DOC-20230323-WA001 on the receiving end. Same case when I receive a named document. The issue appeared recently after app update.

[S S. · Accepted solution]

Hi @zachary29062879626m,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I tried reproducing the issue on my end, but it worked fine.

This looks like a renaming done at WhatsApp's end rather than Adobe's; otherwise, it would have been the same across all platforms. 

Have you checked the file name when you sent the file and then went to the recipient's chat window? Does the name change at your end, too, or just the receiver's? 

If just on the receiver's end, it is the Application itself, not Adobe.

Hope this clarifies your question.

-Souvik

[S S. · Accepted solution]

Hi @zachary29062879626m,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I tried reproducing the issue on my end, but it worked fine.

This looks like a renaming done at WhatsApp's end rather than Adobe's; otherwise, it would have been the same across all platforms. 

Have you checked the file name when you sent the file and then went to the recipient's chat window? Does the name change at your end, too, or just the receiver's? 

If just on the receiver's end, it is the Application itself, not Adobe.

Hope this clarifies your question.

-Souvik

[zachary29062879626m · Accepted solution]

Hi Souvik,

Thank you for your feedback.

Now, the issue has been resolved when I did "Reset Settings" on my Samsung phone to take back the app to its initial settings. 

Best regards 

Zachary 

[S S.]

@zachary29062879626m Thank you for taking the time and letting us know it worked for you.

Would you mind marking the statement that helped as correct? Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

-Souvik

[zachary29062879626m]

Done:heavy_check_mark: 

Marked as correct.

[Ganesh30822114fda8]

I am also facing the same issue. When i am sharing via WhatsApp file name changing at both ends. Please help to solve this issue. When i am sending in WhatsApp file name automatically changing to null.

[EldEld]

Hi Zachary,

I have exactly the same issue; the file name changes to something like this:

DOC-20230725-WA0004..pdf, whenever I sent a PDF file from my mobile phone (Android). However, if I received a PDF file from any devices or I sent a PDF file using Whatsapp Desktop/Web, everything is Ok (PDF file name does not change).

Could you please explain in more detail how you resolved your issue?

My mobile phone is OPPO Reno8 though, different than yours (Samsung).

Thanks

Help me fix this issue:

Whenever I share a pdf document via whatsapp, the file name automatically changes from, for example, Zachary.pdf to DOC-20230323-WA001 on the receiving end. Same case when I receive a named document. The issue appeared recently after app update.

By @zachary29062879626m

1.  

[Md Yusuf320201622gdl]

bro help me too it's impossible to manually change 100s of file name 

[Md Yusuf320201622gdl]

bro look same is happening with me please help contact me on [email removed]

i really need to fix this issue 😭

[S S.]

Hi @Md Yusuf320201622gdl @EldEld,

This issue is more on WhatsApp than Adobe.

However, let me check this with the team and reply.

-Souvik

[Md Yusuf320201622gdl]

thanks 

🙂

[S S.]

Hi All,

We have logged a bug for the issue, and the team is investigating a fix.

-Souvik

[EldEld]

Hi Souvik,

Thank you for letting us know. Also, thank you very much for your and adobe team's effort trying to resolve this issue.

Looking forward to hearing the solution 😊

[Md Yusuf320201622gdl]

eagerly waiting 😃

[S S.]

Hi @Md Yusuf320201622gdl @EldEld,

Can you try sending a PDF from any other application (like Google Drive) using WhatsApp and check whether the file name changes for those files?

-Souvik

[EldEld]

Hi Souvik,

I tried to send via Google Drive to Whatsapp and found the file names changed. I did as follows: open Google Drive, open a PDF file available inside it, and then send a copy to Whatsapp. I tried it for two files (one by one) and below are the file names after being received in Whatsapp:

DOC-20230910-WA0000..pdf

DOC-20230910-WA0001..pdf

Thanks

[S S.]

Hi @EldEld,

This is what we suspected. 

The issue is more from WhatsApp than Adobe. 

The same reason why I wanted to check if the other apps behave the same way as Acrobat does.

I'll inform the team to check if something is to be done from our side, but I'd highly recommend contacting WhatsApp support once to let them know of this issue.

-Souvik

[Luca1231]

I've been experiencing the same problem since the recent WhatsApp update.

It's quite frustrating, I hope you guys address this issue soon and bring back the original file names for shared documents.

[Luca1231]

It's essential for efficient file management, please prioritize fixing this in the next update.

[Md Yusuf320201622gdl]

i don't think anyone cares about this it's been a month 

[S S.]

Hi @Luca1231 @Md Yusuf320201622gdl @Ganesh30822114fda8 @EldEld 

The team has looked into it; this is an issue with WhatsApp, not Adobe.

Once the file has been released from our end to the application to share forward, we do not have any control over how the third-party application behaves after the action is triggered.

-Souvik

[SAIMA33951474f636]

mostly these steps work in this situation;
1. Rename the original PDF file to a simple name, such as "Zachary" without any special characters or spaces. 2. Try sharing the renamed PDF file again via WhatsApp and see if the issue persists. 3. If the issue still persists, try clearing the WhatsApp cache and data. To do that, go to Settings > Apps > WhatsApp > Storage > Clear cache and Clear data. 4. If clearing the cache and data doesn't help, you can try uninstalling and reinstalling WhatsApp. 5. If the issue still persists after trying all the above steps, you can contact WhatsApp support for further assistance.

[S S.]

Thanks @SAIMA33951474f636 for sharing the steps.

Our team investigated throughout and the issue was with the way WhatsApp handles files and we do not have any control over it.

-Souvik

[SAIMA33951474f636]

ohh right right

[Md Yusuf320201622gdl]

clearing cache data or uninstall reinstall can remove a lot a images and videos, I don't want that.