• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Files doesn’t save

New Here ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

I try to duplicate my files but when I duplicate them, they don't stay in my recent. Files show for a bit then disappear, even if I type in file. Does it for all my files. Started happening after update. 

TOPICS
Crash or freeze , iOS , PDF forms

Views

663

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

Hello Ernie,

 

Hope you are doing well. I am sorry to hear that you are experiencing issues with duplicating files and they not showing up on the list.

 

As you mentioned that it started happening after the update, could you also please confirm whether the update you are referring to is for the Application version or the iOS version. Also, we would like to have a few more details from you:

1. The application version number you are using

2. The iOS version you are on.

3. Screen recording of the exact workflow you are following so that we can understand exactly what is happening.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

I'm on IOS 15.4 and the app is version 22.03.01

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Apr 21, 2022 Apr 21, 2022

Copy link to clipboard

Copied

Hello Ernie,

 

Thank you for sharing the video of the workflow.

 

Have you checked for file access permission to the application from the system settings?

 

Let me know if this helps.

 

Reagrds,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

Just had to update my phone

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

LATEST

Hello Ernie,

 

Thank you for your response.

 

Is it working now after the update?

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines