• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

files lost

New Here ,
Feb 04, 2022 Feb 04, 2022

Copy link to clipboard

Copied

the files that have been saved in adobe cloud documents are lost when sign in on Mac computer . 

But those files are still available on mobile adobe app under cloud documents. 

Feel disappointted by using adobe app , user interface is terrible . 

Views

172

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

LATEST

Hi @allan pan,

 

I hope you are doing well and am sorry to hear that.

 

Kindly verify if you are using the same Adobe ID/e-mail to log in to your Adobe Mobile Application and the Document cloud.

 

Meanwhile, try to use a different browser to log in to the Document Cloud and check if the files are present.

 

Let us know if it works out.

 

Thanks,

Bhupesh

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines