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files lost

New Here ,
Feb 04, 2022 Feb 04, 2022

the files that have been saved in adobe cloud documents are lost when sign in on Mac computer . 

But those files are still available on mobile adobe app under cloud documents. 

Feel disappointted by using adobe app , user interface is terrible . 

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022
LATEST

Hi @allan pan,

 

I hope you are doing well and am sorry to hear that.

 

Kindly verify if you are using the same Adobe ID/e-mail to log in to your Adobe Mobile Application and the Document cloud.

 

Meanwhile, try to use a different browser to log in to the Document Cloud and check if the files are present.

 

Let us know if it works out.

 

Thanks,

Bhupesh

 

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