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dpauldalton
Known Participant
October 5, 2024
Question

Files "pending" and "saving"

  • October 5, 2024
  • 1 reply
  • 3002 views

I just opened Acrobat Reader on Android and noticed I have in my file list several files that I'm guessing are "stuck". 

 

On the list, at least 15 files show to be "pending" and one (over a week old) appears to be stuck as "saving".  

 

What's happening?  Is there a way I can "nudge" these to finish their processes or is my only choice to completely delete them?  

 

Thanks

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 7, 2024

Hi @dpauldalton

 

Hope you are doing well and thanks for reaching out.

 

Thank you for reaching out and sharing your experience. It sounds like some of your files are indeed stuck in the process of saving or syncing. This can happen occasionally due to connectivity issues or interruptions while the app is trying to save or sync files.

Here are a few steps you can try to resolve the issue:

  1. Manually attempt to save/sync: Try opening one of the files showing as "pending" or "saving" and see if manually interacting with the file (e.g., editing or re-saving it) triggers the app to complete the process.

  2. Clear cache: You can try clearing the app’s cache (found under your device’s settings in the app info) to free up any potential stuck processes. Note that this won’t delete your data but can help the app work smoothly.

  3. Restart the app/device: A simple restart of the app or your device might help clear any stuck processes.

If none of these options work and the files remain stuck, you might need to delete them and re-save or sync them manually. However, please ensure that you have backed up any important files before deleting them.

 

~Amal

D
dpauldaltonAuthor
Known Participant
October 7, 2024

Amal - Thanks for the suggestions.  Before I saw your note, I checked the Play Store, saw an update, & installed it.  But that didn't help.  As to your suggestions:  

 

1.  None of the "pending" files or the "saving" file will open. 

 

2.  I couldn't find a "clear cache" option (I only found a "clear suggestions" option.  I did that, but it didn't make any difference.) 

 

3.  I tried both restarting the app & restarting the phone.  Neither helped.  I didn't yet try deleting any of these, as I don't know if that means they'll be completely lost or if there are actually saved copies somewhere, as I don't know where I look for those.  Most - if not all - are what we're intended to be new pdfs that I think didn't get finished being created.  

 

Also, I now realize this has been affecting how the App functions in general.  I made a couple of screenshots of the file list, then tried to create a new pdf of those.  It now also is "stuck" as "pending"., so I've just attached those 2  screenshots here for you to see.  

 

 

 

list

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 11, 2024

    Hi @dpauldalton

     

    Thank you for reaching out! To help resolve the issue, please try clearing the app’s cache by following these steps:

    1. Open your device’s Settings.
    2. Navigate to Apps (or App Management).
    3. Scroll down and tap on Acrobat.
    4. Select Storage.
    5. Tap on Clear Cache.

    Once you've done this, please reboot your device and try launching the app again.

    Let us know if this helps

     

    ~Amal

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