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Free Trial upgrade not working

New Here ,
Apr 26, 2024 Apr 26, 2024

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I wanted to try out the pro version to be able to export to excel. I subscribed to the free trial & followed instructions to upgrade.  the result is that i have no upgrade & when i open a PDF, it shuts down within seconds... so not even my previous version works now.

There is no error screen to show as everything just closes down.

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Install update and subscribe

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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What does https://account.adobe.com/plans show? Do you have an Acrobat subscription?

 

Did you try to sign out and sign in again?

ABAMBO | Hard- and Software Engineer | Photographer

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