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Getting files from old email

New Here ,
Feb 19, 2022 Feb 19, 2022

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I had to close my old email and change to a new one. As well as factory reset my phone. 

2 pdfs are present, but I don't know how to get those files that are either associated with the emails or from Adobe system. 

I hope my question is clear and understood.  TX, Robin Pollard 

 

 

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Community Expert ,
Feb 19, 2022 Feb 19, 2022

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This is the Using the Community forum (which is the forum for issues using the forums).

Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

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New Here ,
Feb 20, 2022 Feb 20, 2022

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I am using Adobe Acurate Premium
On my android.
I had the same with my old email I needed to cancel asap due to computer
security issue and when I factory reset my phone. The mail
EMAIL REMOVED
So I am asking how to get access to files, pdf.
Thanks for your help, Robin

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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LEGEND ,
Feb 20, 2022 Feb 20, 2022

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You get access to the files using your mail program with the old mail ID. 

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Community Expert ,
Feb 21, 2022 Feb 21, 2022

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[Moderator moved from Using the Community (forums) to Acrobat Reader Mobile.]

Attached PDF files that you did not previously save to your device are still in the email account it was sent to.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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