• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Getting this error. Already purchased.

New Here ,
Nov 26, 2024 Nov 26, 2024

Copy link to clipboard

Copied

1000204279.jpg

  •   Error message. Tried to restore purchase. Tried to uninstall and reinstall app also. Still receiving this error
TOPICS
Install update and subscribe

Views

46

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 27, 2024 Nov 27, 2024

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing the version of the OS and the Acrobat mobile app you are using? To check the version tap on profile > About Adobe Acrobat. Also check for any pending updates from App Store (iOS) or Play Store (Android) and reboot the device once and see if that works.

Please check the Email ID used to purchase the subscription and the Email ID used to login to the Acrobat App are same. 

 

Let us know how it goes.

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines