Google play won't refund

[Katie25622968h53s]

Hello I would like to ask if any one has the same broblem I ask acrobat how to refund because I only did the trials and they said that I have to contact Google play so I did and they said that that they can't refund my money and in there policy it writes that if you do it in 14 days you get a refund I don't understand is it or is it not the same company and why can't acrobat do something about it  thank you the message that they sent me is this below (

Γεια σας,

Λάβαμε το αίτημα επιστροφής χρημάτων ύψους 74,99 € για το στοιχείο Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF), με αναγνωριστικό συναλλαγής GPA.3380-8985-1067-38914..0, αλλά δεν μπορούμε να επιστρέψουμε τα χρήματα για τη συγκεκριμένη αγορά, επειδή δεν συμμορφώνεται με την πολιτική μας. Ζητάμε συγγνώμη για την όποια αναστάτωση. Μπορείτε να μάθετε περισσότερα σχετικά με τις πολιτικές επιστροφής χρημάτων του Google Play εδώ.)

[S. S · Accepted solution]

Hello @Katie25622968h53s,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

[roslyn379978352dyn]

I have the same issue and google play says it isn't part of their refund policy and guidelines so cannot refund via googleplay where original subscription was purchased.

[S. S]

Hi @roslyn379978352dyn,

Hope you are doing well. Thanks for writing in!

Would you mind sharing the below details:

Email ID : 
GPA/Samsung number :
Purchase Date :
Date of refund request :
Amount of purchase :
App Store purchased from :
Reason for refund :

This will help me take this up to the concerned team for further investigation and resolution.

-Souvik

[aaron_9112]

Hi

I'm also having a problem with this.

I am trying to cancel a unwanted subscription through Google play and I'm unable to sort have been charged for a year.

Could you help with me getting a refund please? 

[P.I removed by moderator]

26/03/25 purchase date

28/03/25 refund request date

Purchase 64.99

Google play purchased from

Reason for refund, mistake, I didn't make purchase. 

Thanks

Aaron

[Amal.]

Hi there

Thanks for reaching out.

I’ve shared your details with our billing team for review. Once your plan has been cancelled, you’ll receive a confirmation via email.

[bharat_9568]

hi i have the same problem, i have cancelled my subscription with google play, but my money has not been refunded. please help immidiately. i wont be able to eat food otherwise 

[Amal.]

Hi there

Hope you're doing well, and thank you for reaching out.

I’ve reviewed the Adobe account associated with the Adobe ID you're using on this community. It currently has an active trial plan for Adobe Scan - Premium, which hasn’t been billed yet.

If this is the subscription you’re referring to and you’d like to cancel it, please let us know—we’ll be happy to proceed with the cancellation.

If you’re referring to a different plan or have any other concerns, feel free to provide more details so we can assist you further.

[bharat_9568]

amal i have been billed for 6200 rupees from my account for the subscription. i have cancelled the subscription but the money has not been refunded 

[bharat_9568]

i even recieved an update from google play that they will not be issuing any refunds. please help 

[Amal.]

Hi there

We are sorry to hear that.

I have shared your details with our billing team internally to review. Once the plan is cancelled and the refund is initiated, you will be notified by email.

[bharat_9568]

please make it asap or i might starve tomorrow. I literally have no money in my account right now 

[master_Spirit2851]

I have the same issue, i wanted a 7 day trial but got charged instantly!

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble. 

I have checked your Adobe account and unable to find any active/paid plan. If you have used a different Adobe ID (Email) for subscribing, please share it with us via private message so we can check it further.

[tim_3845]

Hi I am also having the same issue getting a refund for a 7 day free trial from Google Play store.

 can you help please.

[S. S]

Hi @tim_3845,

Hope you are doing well. Thanks for writing in!

I checked the account details and saw that you purchased the monthly subscription for Acrobat Premium.

The 7-day free trial is only available for the yearly subscription, not monthly. The subscription will not continue after 12 July 2025, and you will not be charged further.

More info about it here: https://adobe.ly/44aw9fH.

Hope this clarifies your question.

Regards,
Souvik.

[eadie_5225]

I'm having the same issue. Neither Google Play or Adobe have assisted me; they keep each sending me to the other party. 

It was an expensive subscription, but niether want to refund, even though it was within the 14 days 

[Amal.]

Hi @eadie_5225

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account with the Adobe ID you are using here and found that you have an Active plan for Acrobat Premium with Annual billing, is it the one you want to cancel? Kindly confirm so we can share it with our billing team to do the needful.

Waiting for your response.

~Amal

[janine_0048]

Hello. I have the same issues, is there anything you can help me? 

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out. I have got your  Adobe account details with the Email ID you are using on this community, checked with the billing team, and found that we have already refunded the amount; it may take 10-14 days for the amount to reflect in your account, depending on your bank policy.

Hope this information will help.

[paulo_4443]

Hi i have the same issue i already apply for refund in google play but they refuse to refund even thought it's with in 14 days that i cancelled my subscription please help me

[sreeram343588238wjq]

Hi Amal,

I too cancelled on playstore the day subscription started by mistake and cancelled there. google play saying they wont refund. Pls help.

Email ID : vellampalli.sriram@gmail.com
GPA/Samsung number : 
Purchase Date : 30/4/2025
Date of refund request : 30/4/2025
Amount of purchase : 850
App Store purchased from : Google Play
Reason for refund : unintended purchase

Thanks,

Sreeram