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Google play won't refund

New Here ,
Aug 11, 2022 Aug 11, 2022

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Hello I would like to ask if any one has the same broblem I ask acrobat how to refund because I only did the trials and they said that I have to contact Google play so I did and they said that that they can't refund my money and in there policy it writes that if you do it in 14 days you get a refund I don't understand is it or is it not the same company and why can't acrobat do something about it  thank you the message that they sent me is this below (

Γεια σας,
 

Λάβαμε το αίτημα επιστροφής χρημάτων ύψους 74,99 € για το στοιχείο Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF), με αναγνωριστικό συναλλαγής GPA.3380-8985-1067-38914..0, αλλά δεν μπορούμε να επιστρέψουμε τα χρήματα για τη συγκεκριμένη αγορά, επειδή δεν συμμορφώνεται με την πολιτική μας. Ζητάμε συγγνώμη για την όποια αναστάτωση.

Μπορείτε να μάθετε περισσότερα σχετικά με τις πολιτικές επιστροφής χρημάτων του Google Play εδώ.) 

 

 

 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hello @Katie25622968h53s,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hello @Katie25622968h53s,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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