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How to cancel my year plan (paid monthly) without having to pay cancellation fee

New Here ,
Feb 01, 2023 Feb 01, 2023

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I am trying to cancel my year plan subscription that is paid monthly. I tried to cancel it before the renewal date but it showed that I would have to paid a cancellation fee so I checked again after the renewal date and it is still showing I would need to pay a cancellation fee even though it is within the 14 day limit. How can I cancel the subscription without having to pay the cancellation fee? 

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @Robert28098448wbv1,

 

Hope you are doing well. Sorry for your experience with the Acrobat Reade Mobile subscription.

 

Would you mind going through the given links to learn more about refund policies and eligibility criteria:

For Android: Want to cancel your subscription? Check if you are

For iOS: Want to cancel your subscription? Check if you are

 

Let us know if you still have any further questions.

 

-Souvik.

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @Robert28098448wbv1,

 

Hope you are doing well. Sorry for your experience with the Acrobat Reade Mobile subscription.

 

Would you mind going through the given links to learn more about refund policies and eligibility criteria:

For Android: Want to cancel your subscription? Check if you are

For iOS: Want to cancel your subscription? Check if you are

 

Let us know if you still have any further questions.

 

-Souvik.

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