How to change my primary account?

Report · Aug 01, 2023

Hello!
I decided to join the Adobe premium account but by mistake I had my business account opened and it registered with it. I want to change it to my personal account and the system is telling me that the account already exists. I haven't been able to modify my primary account and I need to do it as soon as possible.
Thanks in advance 😊

Report · Aug 08, 2023

Hi @Yomaira314278045e6o,

Hope you are doing well. Thank you for writing in!

Since Acrobat Premium is a mobile-based subscription, contact your Store's support for further steps.

If changing the purchase map is possible, they could facilitate that and not us.

You might want to try logging in to: https://account.adobe.com/profile/ to check if you can edit the Adobe ID.

Hope this helps.

-Souvik