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I cannot see the pdf content but can only see my previous annotations!

Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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I am using iPad Air 3, and the acrobat reader auto updated 1 day ago. Today, I tried to open a previous pdf file which I hv annotated before. The file opens and I cannot see the original pdf file content, but can only see my previous annotation. I tried switch off and on the iPad, and delete and download the apps and the problem persists. Attached screen shot for easy understanding.

 

I tried to test and download another pdf file from a email, it saved successfully on my iPad, but it shows only a blank page. I save the same file in document cloud, and opened the file using acrobat reader in my Samsung Android phone, and I can see the content without any problem. Hence I think it's the latest acrobat reader update on the iPad Air is creating the problem. Pls fix ASAP!

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1 ACCEPTED SOLUTION
Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi - 

We've just released a fix for this issue in the App Store. It can take some time to propagate globally, but should be available everywhere within 24 hours. Please go to the App Store and search for "Adobe Acrobat" and then tap "update" to get 21.09.01.

 

Thanks for your patience and help everyone. We're very thankful for the reports and the sample files and we apologize for the disruption that brought you here.

 

Pat

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Definitely. We have been testing on iOS 15 for several months now. I have iPadOS 15.0 on my own iPad and tested this fix there.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Ciao Pat,

15.0 installed but have not solved the problem on my devices

Waiting for new reader release

thanks

gio

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Ciao,

iOS 15 is not sufficient. We are readying an update to the app that will fix it. If you send me a private message, I can get you a link to the beta before it is released.

 

Pat

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Works great for me.  Thank you Pat!

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi - 

We've just released a fix for this issue in the App Store. It can take some time to propagate globally, but should be available everywhere within 24 hours. Please go to the App Store and search for "Adobe Acrobat" and then tap "update" to get 21.09.01.

 

Thanks for your patience and help everyone. We're very thankful for the reports and the sample files and we apologize for the disruption that brought you here.

 

Pat

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