I have Acrobat Premium and I cannot combine files- error message is “Cannot convert your file”

[sunny_sunshine1694]

I purchased Premium to use this feature and get this error.

The files are coming from the same file path and are 89KB each. 

Can you please help me?

[jane-e]

@sunny_sunshine1694 

I've moved your post from Acrobat (for desktop) to the Acrobat Reader Mobile forum.

Jane

[Amal.]

Hi @sunny_sunshine1694

I hope this message finds you well, and thank you for reaching out to us.

I have attempted to reproduce the issue on my end, but everything seems to be functioning correctly. To assist you further, could you kindly share the following details?

• The operating system version of your device (iOS/Android).
• The version of the Adobe Acrobat Reader mobile app you are currently using.

Additionally, is the issue occurring with a specific set of PDF files, or does it affect all PDFs you attempt to combine? It would be helpful if you could try the following troubleshooting steps:

1. Test combining different PDF files to see if the issue persists.
2. Download the PDF files locally to your device before attempting to combine them and check if this resolves the issue.

Your feedback will greatly help us in identifying the root cause and providing a swift resolution. Please feel free to share any additional details or screenshots, and I’ll be happy to assist you further.

~Amal