I paid last night £68.99 for one year and acrobat doesn't work

[Nadi25198025ule5]

I paid last night £68.99 for one year  and acrobat doesn't work 

[S. S · Accepted solution]

Hi Nadi,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if these help.

Thanks,

Souvik.